How it works
Three steps. Most stores see their first responses within a few days.
Connect to Shopify
Install in one click. We import the last 180 days of refunds for context, then watch new ones in real time.
We email each customer
Every refunded customer gets a short branded survey with one question per refunded item.
See the patterns
Top reasons per SKU, dollars tied to each reason, and the actual customer quotes behind the numbers.
Stop guessing. Start reading.
Most refund analytics tools tell you how much money you've lost. Refund Insights tells you why. You'll see the top reason per SKU, how many responses back it up, and the actual words customers used.
- ✓ Per-SKU breakdown of refund reasons
- ✓ Dollar amount tied to each reason
- ✓ Recent customer quotes in their own words
- ✓ Confidence labels so low-volume noise doesn't mislead
What customers said
"Sizing ran much smaller than the chart said. Had to send the M back and order an L."
"The color in person looked nothing like the photos on the listing."
Ready to find out?
Install Refund Insights on your Shopify store and start collecting answers from your next refund.
GDPR compliant · We only ever email refunded customers